Customer heterogeneity in operational e‐service design attributes
نویسندگان
چکیده
منابع مشابه
Customer Heterogeneity in Operational E-Service Design Attributes: An Empirical Investigation of Service Quality
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ژورنال
عنوان ژورنال: International Journal of Operations & Production Management
سال: 2008
ISSN: 0144-3577
DOI: 10.1108/01443570810881776